Shipping & Returns
Shipping to Spain / Andorra (delivery in 48-72 working hours):
- Barcelona Province: €3.90 / free from orders above €105
- Rest of Spain Mainland and Andorra: €4.70 / free from orders above €105
- Balearic Islands, Ceuta and Melilla: €6.00
- Canary Islands: €11.00
International Shipping (delivery in 4-5 business days):
- Germany, Austria, Belgium, Denmark, France, Greece, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland: €15.00
We are here to help you! For any additional query, send us an email to firstname.lastname@example.org
You can return for free your order within a maximum period of 14 calendar days from the receipt of the order. All items to be returned must be clean, unwashed, without stains, with the original labels and the original packaging of the purchase.
To return the product, first write us an email to email@example.com within a maximum period of 14 calendar days from the receipt of the order, and we will send you a form to fill out.
Choose in the form how you want to return the product, you have three options:
- Print the label we send you and leave the package at your nearest "Correos" Post Office. The return costs will be paid by Mediterranea (only for customers from Spain Mainland).
- Print the label we send you. A courier will come to collect your package from your home. The return costs will be paid by Mediterranea (only for customers from Spain Mainland).
- Send the item to be returned to the following address: C / Frederic Mompou, 14-16, 3º3ª, Sant Cugat del Vallés, 08172 (Spain). The return costs will be paid by the customer. Do not forget to indicate your name and order number on the package.
Once we correctly receive the return, you will receive an email informing you of the refund made to the credit or debit card with which you made your purchase within a maximum period of 14 working days. The refund amount corresponds to the purchase amount, excluding shipping costs.
The return of a garment involves a process that hinders our main goal: to take care of the planet. Together we can reduce the environmental impact caused by unnecessary extra shipping. Therefore, we ask that before ordering a garment, you review it correctly, and if you need help when choosing a size, you can take a look at our size guide that you will find here or you can email us at firstname.lastname@example.org, we will be happy to help you!
Returns are not allowed for special promotions with more than a 20% discount.